General FAQ’s

 

Hours:

Denver and Colorado Springs Office and Showroom Hours: Monday-Friday 8am-6pm, Saturday-Sunday 9am-2pm

 

Do I need an appointment to visit your showroom?

Appointments are strongly recommended, this ensures that an event specialist best suited for your rental needs will be available to assist you during your visit.

 

 

Services:

What type of events do you provide rentals for?

All events! Weddings, corporate events, non-profit events, graduations, backyard parties, expos, tradeshows, etc.

 

How long is the rental period?

Our rental periods are flexible and are dependent on the rental items, availability and location.

 

How many guests do your tables accommodate?

Please refer to the table and linen chart on our website.

 

Is there a minimum required on rental orders?

No, there is no event too small or too large for us to accommodate.

 

Do you provide site inspections? This service is available upon request, additional charges may apply.

 

Reservations:

When should I make a reservation?

We recommend reserving your rentals as soon as possible so that we can guarantee them to you on your event date. Until the reservation is confirmed and a deposit is made, the rentals are still available to other customers.

 

Can I make adjustments to my order once it is reserved?

Minor adjustments can be made to your reservation, inventory permitting, up until 7 days prior to your scheduled delivery or customer pick-up date.

 

How do I make a reservation?

A 50% deposit and a signed rental agreement are required to reserve the rentals. The remaining balance is due 7 days prior to the scheduled delivery or customer pick-up date as we finalize the order details with you.

 

What methods of payment do you accept?

We prefer that you reserve orders with a check. We will accept cash, check, or credit (Visa, Master Card, Discover and American Express) for your remaining balance.

 

What is the damage waiver fee?

This is 8% of your rental cost and is non-refundable. It covers accidental damage from normal use of the rentals but will not cover excessive damage, loss or negligence.

 

What is your cancellation policy?

General rentals can be cancelled 7 days prior to scheduled delivery or customer pick-up date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.

Tents can be cancelled 30 days prior to scheduled delivery date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.

Specialty items that we purchase for your event cannot be cancelled at any time.

 

 

Will I be charged for unused rental equipment?

Yes, any rental equipment that leaves our warehouse for an event will be charged for in full.

 

 

Delivery:

What is your delivery area?

Anywhere in the Rocky Mountain region, and beyond.

 

What are your delivery/pick-up hours?

Our standard delivery hours are 8am-5pm, 7 days a week. For the standard delivery/pick-up charge, a 4 hour minimum window is preferred within these hours. Specific and after hours times are available upon request for an additional charge if arranged in advance. Additional charges may apply for holidays.

 

What does your delivery charge include?

The standard delivery charge includes pick-up and labor for up to 50ft transportation of rentals from the truck to the drop off location. Additional charges will apply for elevators, stairs, change in elevation or any location farther than 50ft away from the unloading area.

 

Does someone need to be on-site for delivery and pick-up?

We strongly encourage that someone be on-site to receive and sign for the rental equipment. If this is not possible, all rentals and quantities will be considered accepted by the client upon delivery. Should you require additional rentals or deliveries, these will be charged for accordingly and in full.

 

Who is responsible for the rentals during the rental period?

The customer is responsible for protecting the rentals from weather and storing them in a secure location when not in use.

 

 

Do you offer set-up and breakdown of the rentals?

Some rentals require set-up by our team and will be included in the rental cost (tents, dancefloors, stages, lighting, etc.). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.

 

What is expected upon pick-up of the rentals after an event?

All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*

 

Can I pick-up the rentals from your warehouse and return them after my event?

Yes, most of our rentals are available for will call. There are some specialty items that require professional on-site installation which would need to be delivered. We may be able to extend a discount on will call orders. Typically, you are welcome to pick-up the day before your event and return the day after for a one day rental fee.

 

Please see our terms and conditions for more details.

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