let's answer some of those
frequently asked questions
Do I need an appointment to visit your showroom?
Yes! An appointment ensures that an event designer will be available to assist you during your visit. It also allows you to have enough space as you get creative with trying different ideas for tabletop options.
How long is the rental period?
A typical rental period is up to three consecutive days pending availability. Anything extending past that time frame is subject to a two day rental fee.
What are the delivery fees?
Standard delivery fees are based on the location of your event and include delivery within 100 feet of where our truck can park. They do not cover changes in elevation, such as stairs, elevators, or the use of gondolas. Additional fees may apply for these services. For clarification or a customized quote, please consult with your Event Designer.
What is a production fee?
This fee helps us keep up with rising labor costs and ensures that we can continue to provide the reliable, high-quality service you expect. This adjustment allows us to better support your events and maintain the exceptional experience we pride ourselves on.
What is the difference between a quote and a reservation?
Reservations are an order confirmed with a 50% deposit. A quote is simply a price estimate before you confirm your order and turn it into a reservation.
What's the deadline for changes in payment?
Final modifications and payment are due ten days prior to your rental orders' scheduled delivery or customer pick up date.
What are your customer pickup hours?
What are your delivery hours?
Standard delivery hours are between 8am - 5pm. Our standard delivery fees include a three-hour delivery and pickup window within this timeframe. Requests for specific delivery times or service outside of standard hours may incur additional charges.
Do you offer set-up and breakdown of the rentals?
Some rentals require set-up by our team and will be included in the rental cost (dance floors, stages, etc.). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.
What is expected upon pick-up of the rentals after an event?
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
What is your cancellation policy?
Tents can be cancelled 30 days prior to scheduled delivery date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.
Specialty items that we purchase or build for your event cannot be cancelled or altered once the reservation has been made or within the predetermined finalization date given by your Event Specialist.
All other rentals can be cancelled 10 days prior to scheduled delivery or customer pick-up date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.
