frequently asked questions
Do I need an appointment to visit your showroom?
Yes! An appointment ensures that an event designer will be available to assist you during your visit. It also allows you to have enough space as you get creative with trying different ideas for tabletop options.
How long is the rental period?
A typical rental period is up to four consecutive days pending availability. Anything extending past that time frame is subject to a two day rental fee.
What are the delivery fees?
Standard delivery fees are based on the location of your event and include deliveries 100ft from where the truck can park. They do not include change in elevation such as elevator, or stairs. Please ask an Event Designer for clarification at the time you request a quote.
What is the difference between a quote and a reservation?
Reservations are an order confirmed with a 50% deposit. A quote is simply a price estimate before you confirm your order and turn it into a reservation.
What's the deadline for changes in payment?
Final modifications and payment are due ten days prior to your rental orders' scheduled delivery or customer pick up date.
What are your customer pickup hours?
Customer pick up hours are Monday through Friday 9am - 3pm and Saturday 9am - 2pm. We are closed for customer pickup on Sunday. If you wish to pick up outside of these hours, it is possible for an additional fee. Just ask!
What are your delivery hours?
Our standard delivery hours are 8am - 5pm seven days a week.
Do you offer set-up and breakdown of the rentals?
Some rentals require set-up by our team and will be included in the rental cost (tents, dancefloors, stages, lighting, etc.). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.
What is expected upon pick-up of the rentals after an event?
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
What is your cancellation policy?
Tents can be cancelled 30 days prior to scheduled delivery date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.
Specialty items that we purchase or build for your event cannot be cancelled or altered once the reservation has been made or within the predetermined finalization date given by your Event Specialist.
All other rentals can be cancelled 10 days prior to scheduled delivery or customer pick-up date in order to receive a full refund. Refunds will not be given if rentals are cancelled after this date.